maaxx.ca

Diah Natalisa, Public Services Assistant, performs benchmarking related to public services in the field of border management United States – Canada, Wednesday (11/09).

NEW YORK – Public services at state borders are crucial as they are the main gateway to the state. To find out about the quality of border services, the Deputy for Public Services of the Ministry of Reform and Administrative Reform (PANRB), Diah Natalisa, had the opportunity to visit the border between the United States and Canada on Wednesday ( 09/11).

The tour took place at Rainbow Bridge, one of the border crossings located in the Niagara Falls area of ​​Buffalo, NY and operated by US Customs and Border Protection (CBP) . Here, border services have used information technology to serve people wishing to cross national borders.

“We are studying how to apply information technology to border services, as it can reduce the time of the validation and control process between passing citizens,” said MP Diah during the benchmarking of public services in the field of border management.

Diah said that Indonesia, as a maritime country, is bordered by ten countries, of which seven countries have sea borders and three countries have land borders. There are three types of entry and exit points between countries, namely airports for air crossings and international ports for river crossings. As for land crossings, there are eight border checkpoints.

National borders are also not free from problems, such as territorial disputes, smuggling and illegal trade, and even illegal migration. This is also suspected due to the lack of infrastructure at the border to deal with this problem.

“We hope to implement the application of information technology in the border services process, as the United States has implemented,” he continued.

During the visit, Rainbow Bridge Port Assistant Manager Thomas Rusert said that since 2003, CBP has operated as an integrated, comprehensive border security agency, taking a comprehensive approach to management and border control. This is done by combining customs, immigration, border security and agricultural protection.

“To support this, the US CBP uses information technology which is very helpful in integrating various services at the border. Because each year, the CBP Rainbow Bridge serves nearly 5,000 people, both with vehicles and pedestrians in and out of the United States and Canada,” said Thomas Rusert.

For those who wish to cross the border of the two countries, it is sufficient to present the necessary information and the checks are carried out electronically in a few minutes. The public can also easily access information related to the procedures for crossing between countries which have been published in various media.

In providing services, CBP used Land Border Integrated Integration (LBI) technology to screen passing vehicles and goods, created to improve border security. These technologies include License Plate Readers (LPR), Radio Frequency Identification (RFID) Readers, Vehicle Primary Client (VPC), and Cargo X-Ray Scan Portal.

LBI is designed to improve security measures when dealing with pedestrian, vehicle and cargo checkpoints during border patrol. Apart from this, there is also an innovative Reporting Offsite Arrival Mobile (ROAM), which is a remote inspection technology innovation accessible to people using the vessels while in port via an app, where arrivals can be tracked virtually.

Apart from this, border posts also play a role in supporting the economy and tourism by facilitating access to services, especially during the festive period. This is done in coordination, both with the United States and Canada, regarding the ease of the process of passing between countries.

Thomas added that CBP provides services in various languages ​​as well as disability support services to meet the needs of diverse communities. CBP also has various complaint channels accessible through the website and by telephone.

“Thanks to the integration of this technology, the performance of border services can be increased and there is a reduction in costs in the operational process, so as to create services that facilitate the task of citizens who wish to cross borders. to and from the U.S. and Canada,” Thomas concluded. (ald/HUMAS MENPANRB)