Insurance media, GLOBAL – Canada Life was criticized after a lot of federal employees Which submit a request for benefits mbut it didn’t come paid. A growing number of state employees, active and retired, are speaking out about unpaid benefits claims after the federal government changed insurance providers two months ago.
Reported by the page Insurance company, there isAbout 1.5 million federal employees under Public Service Health Care Plan (RSSFP) was transferred from Sun Life Financial to the Canada Life Assurance Company on July 1. But since then, dozens of people have told CTV National News their complaints went unanswered and their calls went unanswered after the call center was reportedly overwhelmed by the number of people calling the company. ‘insurance.
“Since Canada Life won the contract, there have been nothing but problems, particularly in terms of customer acceptance,” said Chris Aylward, president of the Public Service Alliance of Canada ( PSAC). “The federal government did not do things right, and now its members are suffering,” he continued. The PSAC is one of the largest national unions in Canada and the largest union in the federal public sector.
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Treasury Board said wait times and delays are unacceptable and urged Canada Life to improve its services. “We believe Canada Life must take further immediate action to address the ongoing difficulties applicants face when trying to contact call center agents,” said a Treasury Board spokesperson. .
Response from Canada Life
Canada Life says it has started taking action against the huge call volume and says normal wait times will return within a few weeks. They added that his team responded There is around 25,000 contacts per week who is trying to make a call. “We appreciate the patience of public service plan members who have contacted us,” said Kim Foregtta, a spokesperson for Canada Life, in an email to CTV National News.
The company also addressed the issue via its website, stating that it was taking steps to address the delays, such as increasing PSHCP Member Contact Center staffing, temporarily extending hours of operation, and speeding up the process. registration to facilitate access for members. benefits coverage and claims processing quickly.
“Many thanks to everyone involved for their patience as we complete this transition period. “We appreciate your patience during this time and are committed to seeing it through,” the website states.
EEditor: S. Edi Santosa
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